Customer Service Agent

Want to be part of a dynamic team at a high-tech company that manufactures optical fibers and fiber lasers? Are you autonomous, rigorous and you like to provide solutions to customers? If you answered yes, you’re the perfect fit for us. Come join the Coractive team!

As a customer service agent, your key responsibilities will be to input orders and communicate with various customers (Asia, the Americas, Europe), mainly by email, to follow up on their orders. You will work with the production, sales, shipping and finance teams. You will also translate letters and correspondence to Chinese as needed.

Interested? Challenges in this position include:
  • Inputting orders and merchandise returns into the system
  • Updating delivery information in the customer web portal
  • Monitoring the delivery calendar and coordinating planning and changes with the customer, as necessary
  • Emailing order confirmations to customers
  • Updating dates in order book
  • Translating documents and correspondence to Chinese in order to facilitate communication with certain customers
We’re looking for someone who:
  • Is fluent in Mandarin (required)
  • Can perform data entry
  • Can write formal emails in English, French and Chinese
  • Has relevant experience (an asset)
  • Is independent, reliable, thorough and detail-oriented
  • Has strong customer service skills

At Coractive, you’ll enjoy a work environment focused on well-being and professional development. We offer a competitive salary, performance bonuses, a group insurance plan and much more!

Did you know? To promote employee well-being, Coractive offers an incentive of $5 a day to employees who ride their bike to work.

 

NB: Coractive subscribes to an Equality Access Program. The masculine form is used in this publication for conciseness purposes only. We are committed to employment equity and open to the application of adjustment measures during the selection process.

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